Zero time : providing instant customer value - every time, all the time /
Yeh, Raymond T.
Zero time : providing instant customer value - every time, all the time / Raymond Yeh, Keri Pearlson, George Kozmetsky. - New York [u.a.] : Wiley, 2000. - xiv, 270 p. : graph. Darst. ; 24cm.
Includes bibliographical references and index.
0471382450 9780471382454
047-13824
Colección Rene Villarreal
CRV.
Customer relations
Y43z 2000
658.812
Zero time : providing instant customer value - every time, all the time / Raymond Yeh, Keri Pearlson, George Kozmetsky. - New York [u.a.] : Wiley, 2000. - xiv, 270 p. : graph. Darst. ; 24cm.
Includes bibliographical references and index.
0471382450 9780471382454
047-13824
Colección Rene Villarreal
CRV.
Customer relations
Y43z 2000
658.812