Dealing with difficult people /
Dealing with difficult people /
Emotional intelligence : dealing with difficult people
Harvard Business Review Press
- viii, 141 pages ; 18 cm.
- HBR emotional intelligence series .
- HBR emotional intelligence series .
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
9781633696082 (pbk. ; alk. paper) 1633696081 (pbk. ; alk. paper)
2017051988
Conflict management.
Gestión de conflictos
Problem employees.
Emotional intelligence.
Inteligencia emocional
Problem solving.
Resolución de problemas.
Work--Psychological aspects.
Trabajo --Aspectos psicológicos
HD 42 / D279 2018
658.3/045
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
9781633696082 (pbk. ; alk. paper) 1633696081 (pbk. ; alk. paper)
2017051988
Conflict management.
Gestión de conflictos
Problem employees.
Emotional intelligence.
Inteligencia emocional
Problem solving.
Resolución de problemas.
Work--Psychological aspects.
Trabajo --Aspectos psicológicos
HD 42 / D279 2018
658.3/045