Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /

Sashkin, Marshall, 1944-

Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run / Marshall Sashkin & Kenneth J. Kiser. - 1st Berrett-Koehler ed. - San Francisco : Berrett-Koehler, c1993. - xiv, 201 p. : ill. ; 24 cm.

"Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.

Includes bibliographical references and index.

1881052230 (acid-free recycled paper) : $27.95 1881052249 (acid-free recycled paper : pbk.) : $19.95

92031296


Total quality management.

HD 62.15 / S252p 1993

658.5/62