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Assessing reference and user services in a digital age / Eric Novotny, editor.

Contributor(s): Material type: TextTextPublication details: Binghamton, NY : Haworth Information Press, c2006.Description: xvii, 236 p. : ill. ; 22 cmISBN:
  • 0789033496 (alk. paper)
  • 9780789033499 (alk. paper)
  • 078903350X (pbk. : alk. paper)
  • 9780789033505 (pbk. : alk. paper)
Uniform titles:
  • Reference librarian.
Subject(s): DDC classification:
  • 025.5/2 22
LOC classification:
  • Z711.45 .A844 2006
Online resources:
Contents:
Benchmarking librarian performance in chat reference / Loree Hyde, Caleb Tucker-Raymond -- Same questions, different venue : an analysis of in-person and online questions / Joseph Fennewald -- Listening to our users : system migration and the evaluation of Web-based library services / Laurie Probst, Michael Pelikan -- Evaluating virtual reference from the users' perspective / Kirsti Nilsen, Catherine Sheldrick Ross -- Balancing statewide and local digital reference service / Ruth Vondracek -- Looking at the bigger picture : an integrated approach to evaluation of chat reference services / M. Kathleen Kern -- Budget planning and performance measures for virtual reference services / Andrew Breidenbaugh -- VET : the virtual evaluation toolkit / Buff Hirko -- Assessing digital reference and online instructional services in an integrated public/university library / Lauren Miranda Gilbert ... [et al.] -- Costing reference : issues, approaches, and directions for research / Melissa Gross, Charles R. McClure, R. David Lankes -- Instruction in a virtual environment : assessing the needs for an online tutorial / Wendy holliday ... [et al.] -- Virtual reference services and instruction : an assessment / Lesley M. Moyo.
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Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Libro Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Automatización y Procesos Técnicos Automatización y Procesos Técnicos (1er. Piso) Z711.45 .A844 2006 (Browse shelf(Opens below)) 1 Available 00000043644

Published also as v. 46, no. 95/96, 2006 of the Reference librarian.

Includes bibliographical references and index.

Benchmarking librarian performance in chat reference / Loree Hyde, Caleb Tucker-Raymond -- Same questions, different venue : an analysis of in-person and online questions / Joseph Fennewald -- Listening to our users : system migration and the evaluation of Web-based library services / Laurie Probst, Michael Pelikan -- Evaluating virtual reference from the users' perspective / Kirsti Nilsen, Catherine Sheldrick Ross -- Balancing statewide and local digital reference service / Ruth Vondracek -- Looking at the bigger picture : an integrated approach to evaluation of chat reference services / M. Kathleen Kern -- Budget planning and performance measures for virtual reference services / Andrew Breidenbaugh -- VET : the virtual evaluation toolkit / Buff Hirko -- Assessing digital reference and online instructional services in an integrated public/university library / Lauren Miranda Gilbert ... [et al.] -- Costing reference : issues, approaches, and directions for research / Melissa Gross, Charles R. McClure, R. David Lankes -- Instruction in a virtual environment : assessing the needs for an online tutorial / Wendy holliday ... [et al.] -- Virtual reference services and instruction : an assessment / Lesley M. Moyo.

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