Effective communication skills : transcript book / Dalton Kehoe.

By:

Kehoe, Dalton

Contributor(s):

Teaching Company

Material type:

Mixed materialsLanguage: English Series: Great courses (DVD). Communication skills | The Great courses | The Great CoursesPublication details: Chantilly, Virginia : The Teaching Company, 2011.Description: vi, 358 pages : illustration ; 19 cmISBN:

9781598037326
1598037323

Uniform titles:

The Great Courses

Subject(s):

DDC classification:

LOC classification:

LB 14.6 K26e 2011

Contents:

The magic of everyday communication -- The complex layers of face-to-face talk -- The social context that shapes our talk -- The operations of the cognitive unconscious -- The conscious mind in perception -- The conscious mind in using language -- The conscious mind and emotion -- The development of our sense of self -- Self, attachment and self-esteem -- Protecting the self in face-to-face talk -- Conscious self-talk and self-management -- Challenges to effective communication -- Talking to connect and build relationships --Differences, disagreement and control talk -- Commands, accusations and blame -- Healing relationships with dialogue talk -- Focus on the other -- the heart of dialogue -- Assertive dialogue to manage disagreement -- Compassionate confrontation -- Communication, gender and culture -- Talking our way to lasting relationships -- Leadership, appreciation and productivity -- Dialogue and appreciation -- engaged employees -- Dialogue -- ethical choices behind our talk.

Summary: This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca Juan Bosch	Biblioteca Juan Bosch	Humanidades	Humanidades (4to. Piso)	LB 14.6 K26e 2011 (Browse shelf(Opens below))	1	Available		00000122407

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Course No. 9331.

The magic of everyday communication --
The complex layers of face-to-face talk --
The social context that shapes our talk --
The operations of the cognitive unconscious --
The conscious mind in perception --
The conscious mind in using language --
The conscious mind and emotion --
The development of our sense of self --
Self, attachment and self-esteem --
Protecting the self in face-to-face talk --
Conscious self-talk and self-management --
Challenges to effective communication --
Talking to connect and build relationships --Differences, disagreement and control talk --
Commands, accusations and blame --
Healing relationships with dialogue talk --
Focus on the other --
the heart of dialogue --
Assertive dialogue to manage disagreement --
Compassionate confrontation --
Communication, gender and culture --
Talking our way to lasting relationships --
Leadership, appreciation and productivity --
Dialogue and appreciation --
engaged employees --
Dialogue --
ethical choices behind our talk.

This course provides a theoretical and practical survey of the ideas behind and the practices of effective communication. It helps you become aware of the automatic processes involved that influence every day talk, of how face-to-face talk really works in the most common three recognized modes: connect talk, control talk, and dialogue talk. Effectiveness is measured by three things: getting what one wants, being understood from our point of view, and the other party being fine with the exchange. Later lectures analyze three vital contexts where positive, clear, and enabling communication is critical: between the genders, in the home and in the workplace.

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