Amazon cover image
Image from Amazon.com

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System / Joseph A. Michelli.

By: Language: eng Series: McGraw-Hill's AccessMedicinePublication details: New York : McGraw-Hill, 2011.Description: 304 pages ; 23 cmISBN:
  • 9780071773546
  • 0071773541
Subject(s): LOC classification:
  • HD 62.15 M623p 2011
Contents:
UCLA Health System experience Care takes vision, clarity and consistency Never enough care Setting the foundation Safety : science, selection and challenge Delivering exceptional outcomes here and now Quality for less and for all High-Value innovation Transformative evolution Service Excellence Sustainable success through service without bounds Your follow-up care plan.
Summary: Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.
Tags from this library: No tags from this library for this title. Log in to add tags.
Star ratings
    Average rating: 0.0 (0 votes)
Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Libro Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Ciencias Sociales Ciencias Sociales (3er. Piso) HD 62.15 M623p 2011 (Browse shelf(Opens below)) 1 Available 00000171145

"Prepared with the assistance of UCLA Health System"--Title page verso

UCLA Health System experience
Care takes vision, clarity and consistency
Never enough care
Setting the foundation
Safety : science, selection and challenge
Delivering exceptional outcomes here and now
Quality for less and for all
High-Value innovation
Transformative evolution
Service Excellence
Sustainable success through service without bounds
Your follow-up care plan.

Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry.

There are no comments on this title.

to post a comment.