Resolving conflicts at work : eight strategies for everyone on the job / Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
Material type:
TextPublication details: San Francisco, CA : Jossey-Bass, c2005.Edition: Rev. edDescription: xxxix, 340 p. ; 23 cmISBN: - 0787980242 (pbk. : alk. paper)
- 650.1/3
- HD 42 C643r 2005
| Item type | Current library | Home library | Collection | Shelving location | Call number | Vol info | Copy number | Status | Date due | Barcode |
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Biblioteca Juan Bosch | Biblioteca Juan Bosch | Ciencias Sociales | Ciencias Sociales (3er. Piso) | HD 42 C643r 2005 (Browse shelf(Opens below)) | 1 | 1 | Available | 00000105919 |
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| HD 41 W553 1997 Wharton on dynamic competitive strategy / | HD41 .495 1998 Clockspeed : winning industry control in the age of temporary advantage / | HD 42 B627c 2002 Capitalizing on conflict : strategies and practices for turning conflict to synergy in organizations / | HD 42 C643r 2005 Resolving conflicts at work : eight strategies for everyone on the job / | HD 42 C692m 2014 Making conflict work : reaching your business goals when you don't see eye-to-eye / | HD 42 C713m 2005 Managing conflict and workplace relationships / | HD 42 D279 2018 Dealing with difficult people / |
Includes index.
Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
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