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Ongoing crisis communication : planning, managing, and responding / W. Timothy Coombs, University of Central Florida.

By: Material type: TextTextLanguage: Eng Publication details: Thousand Oaks, California : SAGE, [2015]Edition: Fourth editionDescription: xiii 240 p. ; 24 cmISBN:
  • 9781452261362 (alk. paper)
Subject(s): DDC classification:
  • 658.4056
LOC classification:
  • HD 49 C775o 2015
Contents:
A Need for More Crisis Management Knowledge -- Effects of the Online World on Crisis Communication and Crisis Management -- Crisis Prevention Process -- Crisis Preparation: Part I -- Crisis Preparation: Part II -- Crisis Recognition -- Crisis Response -- Postcrisis Concerns -- Epilogue -- Appendix: Possible Case Studies -- References -- Index.
Summary: Crises occur every day: an airplane crashes into a mountain; a corporation lays off thousands of workers; an oil spill threatens an ecosystem. Such crises can be devastating for individuals, organizations, the organizations' stakeholders, and even entire industries. Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multidisciplinary approach to the entire crisis communicaiton process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (precrisis, crisis, and postcrisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research
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Holdings
Item type Current library Home library Collection Shelving location Call number Vol info Copy number Status Date due Barcode
Libro Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Ciencias Sociales Ciencias Sociales (3er. Piso) HD 49 C775o 2015 (Browse shelf(Opens below)) 1 1 Available 00000098393

Includes bibliographical references (pages 195-214) and index.

A Need for More Crisis Management Knowledge -- Effects of the Online World on Crisis Communication and Crisis Management -- Crisis Prevention Process -- Crisis Preparation: Part I -- Crisis Preparation: Part II -- Crisis Recognition -- Crisis Response -- Postcrisis Concerns -- Epilogue -- Appendix: Possible Case Studies -- References -- Index.

Crises occur every day: an airplane crashes into a mountain; a corporation lays off thousands of workers; an oil spill threatens an ecosystem. Such crises can be devastating for individuals, organizations, the organizations' stakeholders, and even entire industries. Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated and multidisciplinary approach to the entire crisis communicaiton process. Drawing on his extensive firsthand experience, Dr. Timothy Coombs uses a three-staged approach to crisis management (precrisis, crisis, and postcrisis), explains how crisis management can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation. The book includes new coverage of social media, social networking sites, and terrorist threats while drawing from recent works in management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research

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