Organizational behavior : an experiential approach / Joyce S. Osland, David A. Kolb, Irwin M. Rubin.

Revised ed. of: Organizational behavior / David A. Kolb, Joyce S. Osland, Irwin M. Rubin. 6th ed. c1995.

A companion book of readings is available to accompany this text.

Includes bibliographical references and index.

Part 1 Understanding Yourself and Other People at Work 1 -- Chapter 1 Psychological Contract 2 -- Vignette: "The Young and the Restless" 2 -- Procedure for Group Meeting: Instructor/Participant Interviews 10 -- Chapter 2 Theories of Managing People 20 -- Vignette: "The Jack and Herb Show" 20 -- Premeeting Preparation 23 -- Procedure for Group Meeting: Manager of the Year Acceptance Speech 31 -- Tips for Managers 34 -- Personal Application Assignment 35 -- Chapter 3 Individual and Organizational Learning 37 -- Vignette: "Why Dumb Things Happen to Smart Companies" 37 -- Procedure for Group Meeting: The Learning Style Inventory 50 -- Creating a Learning Community 51 -- Chapter 4 Individual and Organizational Behavior 59 -- Vignette: "Employee Motivation: Creating a Motivated Workforce" 59 -- Procedure for Group Meeting: TAT Motive Analysis 82 -- Motivated Classroom 86 -- Chapter 5 Values and Ethics 95 -- Vignette: "Ray Anderson and the Natural Step" 95 -- Procedure for Group Meeting: The Roger Worsham Case 107 -- Chapter 6 Career Development and Work Stress 116 -- Vignette: "Overload" 116 -- Procedure for Group Meeting: The Life Line, Who Am I? and the Past Experience Inventory 132 -- Part 2 Creating Effective Work Groups 145 -- Chapter 7 Interpersonal Communication 146 -- Vignette: "Communication Mistakes Only Really Smart People Make" 146 -- Procedure for Group Meeting: Active Listening Exercise 160 -- Chapter 8 Perception and Attribution 171 -- Vignette; "The Blind Man and the Elephant" 171 -- Procedure for Group Meeting: How I See Myself and Others 177 -- Chapter 9 Group Dynamics and Work Teams 189 -- Vignette: "A Fair Day's Work" 189 -- "How Lynn Mercer Manages a Factory That Manages Itself" 190 -- Procedure for Group Meeting: The Inner-Outer Exercise 201 -- Chapter 10 Problem Solving and Creativity 213 -- Vignette: "Bears and Honey Pots" 213 -- Procedure for Group Planning: Cardiotronics Role Play 225 -- Chapter 11 Conflict and Negotiation 242 -- Vignette: "Costa Rica's Alternative to Labor Conflict--Solidarismo" 242 -- Procedure for Group Meeting: The Red-Green Game 252 -- Film-Making Equipment 253 -- Chapter 12 Managing Diversity 265 -- Vignette: "What's Your Eccentricity Quotient?" 265 -- Procedure for Group Meeting: Cross-Cultural Competency Skits 274 -- Embassy Reception 275 -- Part 3 Leadership and Management 285 -- Vignette: "Arrogance: The Executive Achilles' Heel" 286 -- Procedure for Group Meeting: The Perfect Square 293 -- Chapter 14 Organizational Culture 301 -- Vignette: "Southwest: Back to the FUNdamentals" 301 -- Ecoquest Case, PART I 305 -- Procedure for Group Meeting: The Ecoquest Case 314 -- Assessing the Organizational Culture of the Classroom 317 -- Chapter 15 Decision Making 326 -- Vignette: "Pajama Talk" 326 -- Procedure for Group Meeting 339 -- Chapter 16 Power and Influence 350 -- Vignette: "How to Manage the Boss" 350 -- Procedure for Group Meeting: Influence Role Play 359 -- Chapter 17 Empowerment and Coaching 378 -- Vignette: "Nobody's as Smart as Everybody" 378 -- Procedure for Group Meeting: The Enterprise Merger Game 387 -- Chapter 18 Performance Appraisal 423 -- Vignette: "Leader as Developer" 423 -- Procedure for Group Meeting: Performance Appraisal Role Plays 428 -- Personal Application Assignment 437 -- Part 4 Managing Effective Organizations 439 -- Chapter 19 Organization Design 440 -- Vignette: "Permeability in Action: Case Study of a Boundaryless Organization" 440 -- Procedure for Group Meeting: Structure, Inc. 456 -- Chapter 20 Managing Change 464 -- Vignette: "How to Live in a Fad Culture" 464 -- "Rate Your Readiness to Change" 466 -- Procedure For Group Meeting: The Hollow Square Exercise 480 -- Donor Services Case 503 -- Custom Chip, Inc. 507 -- Rudi Gassner and the Executive Committee of BMG International 515 -- Women and Global Leadership at Bestfoods 533.