Unleashing excellence : the complete guide to ultimate customer service / Dennis Snow, Teri Yanovitch.
Material type:
TextSeries: Times Group Books / Times Business SeriesPublication details: India : Wiley, c2010.Edition: 2nd ed., updated and expandedDescription: xviii, 238 p. : ill. ; 24 cmISBN: - 9780470503805
- 0470503807
- 9788126529209
- 658.812
- HF 5415.5 S674u 2010
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Biblioteca Juan Bosch | Biblioteca Juan Bosch | Ciencias Sociales | Ciencias Sociales (3er. Piso) | HF 5415.5 S674u 2010 (Browse shelf(Opens below)) | 1 | 1 | Available | 00000100732 |
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| HF 5415.5 R349e 1996 El efecto de la lealtad / | HF 5415.5 S291k 1995 Keeping the edge : giving customers the service they demand / | HF 5415.5 S519c 1998 Customers.com : how to create a profitable business strategy for the Internet and beyond / | HF 5415.5 S674u 2010 Unleashing excellence : the complete guide to ultimate customer service / | HF 5415.5 V392t 2011 The thank you economy / | HF 5415.55 C972c 2015 Customer-centric marketing : build relationships, create advocates and influence your customers / | HF 5415.55 R645s 2006 Sisomo : el futuro en pantalla: creación de conexiones emocionales en el mercado con sight, sound y motion / |
Includes index.
Previous ed.: Sanford, Fla.: DC, 2004.
The DNA of service excellence; --- The leadership actions; ---The service improvement team;---Developing the service improvement core tools; --- Communication;---Training and education; --- Interviewing and selection; --- Measurement; --- Recognition; ---Service obstacle system; --- accountability.
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