Sullivan, Jim, 1952-

Service that sells! : the art of profitable hospitality / Jim Sullivan & Phil Roberts. - Denver, Colo. : Pencom International, c1994. - xxi, 175 p. : ill. ; 22 cm.

1879239000 9781879239005


Restaurant management.
Hospitality industry--Customer services.
Restaurantes, cafeterías, etc--Administración.
Administración hotelera.

TX 911.3 / S949s 1994

647.95/068