Sullivan, Jim, 1952- Service that sells! : the art of profitable hospitality / Jim Sullivan & Phil Roberts. - Denver, Colo. : Pencom International, c1994. - xxi, 175 p. : ill. ; 22 cm. ISBN: 1879239000 9781879239005 Subjects--Topical Terms: Restaurant management.Hospitality industry--Customer services.Restaurantes, cafeterías, etc--Administración.Administración hotelera. LC Class. No.: TX 911.3 / S949s 1994 Dewey Class. No.: 647.95/068