Assessing reference and user services in a digital age / 
Eric Novotny, editor. 
 - Binghamton, NY :  Haworth Information Press,  c2006. 
 - xvii, 236 p. :  ill. ;  22 cm. 
<br/><br/> Published also as v. 46, no. 95/96, 2006 of the Reference librarian. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Benchmarking librarian performance in chat reference / Loree Hyde, Caleb Tucker-Raymond -- Same questions, different venue : an analysis of in-person and online questions / Joseph Fennewald -- Listening to our users : system migration and the evaluation of Web-based library services / Laurie Probst, Michael Pelikan -- Evaluating virtual reference from the users' perspective / Kirsti Nilsen, Catherine Sheldrick Ross -- Balancing statewide and local digital reference service / Ruth Vondracek -- Looking at the bigger picture : an integrated approach to evaluation of chat reference services / M. Kathleen Kern -- Budget planning and performance measures for virtual reference services / Andrew Breidenbaugh -- VET : the virtual evaluation toolkit / Buff Hirko -- Assessing digital reference and online instructional services in an integrated public/university library / Lauren Miranda Gilbert ... [et al.] -- Costing reference : issues, approaches, and directions for research / Melissa Gross, Charles R. McClure, R. David Lankes -- Instruction in a virtual environment : assessing the needs for an online tutorial / Wendy holliday ... [et al.] -- Virtual reference services and instruction : an assessment / Lesley M. Moyo. 
<br/><br/><label>ISBN: </label>0789033496 (alk. paper) 9780789033499 (alk. paper) 078903350X (pbk.  : alk. paper) 9780789033505 (pbk.  : alk. paper) 
<br/><br/><label>LCCN: </label>2006002640 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)--Evaluation.<br/>Electronic reference services (Libraries)--United States--Case studies.
<br/><br/><label>LC Class. No.: </label>Z711.45  / .A844 2006 
<br/><br/><label>Dewey Class. No.: </label>025.5/2