TY  - BOOK
AU  - Novotny,Eric
TI  - Assessing reference and user services in a digital age
SN  - 0789033496 (alk. paper)
AV  - Z711.45 .A844 2006
U1  - 025.5/2 22
PY  - 2006///
CY  - Binghamton, NY
PB  - Haworth Information Press
KW  - Electronic reference services (Libraries)
KW  - Evaluation
KW  - United States
KW  - Case studies
N1  - Published also as v. 46, no. 95/96, 2006 of the Reference librarian; Includes bibliographical references and index; Benchmarking librarian performance in chat reference / Loree Hyde, Caleb Tucker-Raymond -- Same questions, different venue : an analysis of in-person and online questions / Joseph Fennewald -- Listening to our users : system migration and the evaluation of Web-based library services / Laurie Probst, Michael Pelikan -- Evaluating virtual reference from the users' perspective / Kirsti Nilsen, Catherine Sheldrick Ross -- Balancing statewide and local digital reference service / Ruth Vondracek -- Looking at the bigger picture : an integrated approach to evaluation of chat reference services / M. Kathleen Kern -- Budget planning and performance measures for virtual reference services / Andrew Breidenbaugh -- VET : the virtual evaluation toolkit / Buff Hirko -- Assessing digital reference and online instructional services in an integrated public/university library / Lauren Miranda Gilbert ... [et al.] -- Costing reference : issues, approaches, and directions for research / Melissa Gross, Charles R. McClure, R. David Lankes -- Instruction in a virtual environment : assessing the needs for an online tutorial / Wendy holliday ... [et al.] -- Virtual reference services and instruction : an assessment / Lesley M. Moyo
UR  - http://www.firstsearch.oclc.org/fsip.
ER  -