Dlugacz, Yosef D., 1947-

The quality handbook for health care organizations : a manager's guide to tools and programs / Yosef D. Dlugacz, Andrea Restifo, Alice Greenwood. - 1st ed. - San Francisco : Jossey-Bass, c2004. - xxvii, 256 p. : ill. ; 23 cm.

Includes bibliographical references (p. 245-247) and index.

The role of the manager -- Managing quality -- Information and prioritization -- Managing quality data -- Using quality tools and statistical methods for data analysis -- Translating information into action -- Working with guidelines -- Communication and accountability -- To err is indeed human -- Working together.

0787969214 (pbk.) 9780787969219 (pbk.)

2003018922

101189237 DNLM


Health services administration.
Health facilities--Personnel management.
Medical care--Quality control.
Quality Assurance, Health Care--organization & administration--United States.
Critical Pathways--United States.
Data Collection--methods--United States.
Data Interpretation, Statistical--United States.
Quality Indicators, Health Care--United States.
Santâe, Services de--Administration
âEquipements sanitaires--Personnel
Soins mâedicaux--Qualitâe--Contrãole

RA971.35 / D58 2004

362.1/1/0685

2004 E-963 W 84 AA1 / D626q 2004