TY - BOOK AU - Dlugacz,Yosef D. AU - Restifo,Andrea AU - Greenwood,Alice TI - The quality handbook for health care organizations: a manager's guide to tools and programs SN - 0787969214 (pbk.) AV - RA971.35 D58 2004 U1 - 362.1/1/0685 22 PY - 2004/// CY - San Francisco PB - Jossey-Bass KW - Health services administration KW - Health facilities KW - Personnel management KW - Medical care KW - Quality control KW - Quality Assurance, Health Care KW - organization & administration KW - United States KW - Critical Pathways KW - Data Collection KW - methods KW - Data Interpretation, Statistical KW - Quality Indicators, Health Care KW - Santâe, Services de KW - Administration KW - âEquipements sanitaires KW - Personnel KW - Soins mâedicaux KW - Qualitâe KW - Contrãole N1 - Includes bibliographical references (p. 245-247) and index; The role of the manager -- Managing quality -- Information and prioritization -- Managing quality data -- Using quality tools and statistical methods for data analysis -- Translating information into action -- Working with guidelines -- Communication and accountability -- To err is indeed human -- Working together UR - http://www.loc.gov/catdir/bios/wiley046/2003018922.html UR - http://www.loc.gov/catdir/description/wiley041/2003018922.html UR - http://www.loc.gov/catdir/toc/ecip048/2003018922.html UR - http://www.e-streams.com/es0805/es0805%5F4122.html ER -