TY  - BOOK
ED  - Harvard Business Review Press
TI  - Dealing with difficult people
T2  - HBR emotional intelligence series
SN  - 9781633696082 (pbk. ; alk. paper)
AV  - HD 42 D279 2018
U1  - 658.3/045 
PY  - 2018///
CY  - Boston, Massachusetts
PB  - Harvard Business Review Press
KW  - Conflict management
KW  - Gestión de conflictos
KW  - Problem employees
KW  - Emotional intelligence
KW  - Inteligencia emocional
KW  - Problem solving
KW  - Resolución de problemas
KW  - Work
KW  - Psychological aspects
KW  - Trabajo
KW  - Aspectos psicológicos
N2  - At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
ER  -