Carroll, Nannette Rundle. <br/><br/>
The communication problem solver :  simple tools and techniques for busy managers / 
Nannette Rundle Carroll; foreword Michael Soon Lee 
 - New York, N.Y. :  American Management Association,  2010. 
 - xvi, 284 p. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>The power of relationship -- Setting expectations with turbocharged clarity -- Communicating your expectations : what to say and how to say it -- Workflow management : communication tools -- Top-tier questioning techniques -- How to break the judging habit -- Common people problems--a handy reference -- Giving feedback--sweet or sour? -- Compelling coaching techniques -- DREAM delegating ensures clarity and collaboration -- Don't have time to listen? Try these tips -- Be a gold medal communicator! 
<br/><br/><label>ISBN: </label>9780814413081 (pbk.) 0814413080 (pbk.) 
<br/><br/><label>LCCN: </label>2009031662 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Problem solving.<br/>Interpersonal communication.
<br/><br/><label>LC Class. No.: </label>HD 30.3  / C319c 2010 
<br/><br/><label>Dewey Class. No.: </label>658.4/5