The future of competition : co-creating unique value with customers /
C. K. Prahalad, Venkat Ramaswamy
- Boston : Harvard Business School Press, 2004
- xiii, 257 p. : ill. ; 24 cm.
The co-creation of value -- Building blocks of co-creation -- The co-creation experience -- Experience innovation -- Experience personalization -- Experience networks -- The market as a forum -- Creating new strategic capital -- Manager as consumer -- Rapid knowledge creation -- Strategy as discovery -- Building new capabilities for the future.
1578519535
Competition. Customer relations. Customer services. Strategic planning. Economic value added. Success in business. Competencia económica. Relaciones con los clientes. Servicio al cliente. Planificación estratégica. Éxito en los negocios. Valor económico agregado.