TY - BOOK AU - Christensen,Clayton M. TI - The innovator's dilemma: the revolutionary book that will change the way you do business SN - 0060521996 AV - HD 53 C554i 2006 U1 - 658.1 PY - 2006/// CY - New York PB - HarperCollins KW - Creative ability in business KW - Industrial management KW - Customer services KW - Success in business KW - Aptitud creativa en los negocios KW - Gestión industrial KW - Servicio al cliente KW - Éxito en los negocios N1 - Originally published: 1st HarperBusiness ed. New York : HarperBusiness, c2000; Includes index ER -