Hammer, Michael, 1948-2008.

The agenda : what every business must do to dominate the decade / Michael Hammer. - New York : Crown Business, c2001. - xv, 269 p. ; 25 cm.

0609609661 9780609609668

2001028954


Organizational change.
Organizational effectiveness.
Consumer satisfaction.
Competition.
Changement organisationnel.
Efficacite organisationnelle.
Consommateurs--Satisfaction.

HD 58.8 / H224a 2001

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