Fearn-Banks, Kathleen. <br/><br/>
Crisis communications :  a casebook approach / 
Kathleen Fearn-Banks. 
 - 2nd ed. 
 - Mahwah, N.J. :  Lawrence Erlbaum Associates,  2002. 
 - xiv, 354 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0805836039 (cloth : alk. paper) 0805836047 (pbk : alk. paper) 
<br/><br/><label>LCCN: </label>2001280102 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Relaciones públicas.<br/>Publicidad--Estudios de casos.<br/>Public relations--Management--Case studies.<br/>Crisis management--Case studies.<br/>Advertising--Case studies.
<br/><br/><label>LC Class. No.: </label>HD 59  / F288c 2002 
<br/><br/><label>Dewey Class. No.: </label>659.2