Creech, Bill <br/><br/>
Pillars of tqm / 
Bill Creech 
 - New York :  Truman Talley Books/Plume,  1994       
<br/><br/><label>ISBN: </label>0452271029 
<br/><br/><label>LC Class. No.: </label>HD 62.15 C913f 1994