TY  - BOOK
AU  - Silberman, Mel
TI  - The consultan's toolkit: high-impact questionnaires, activities, and how-to guides for diagnosing and solving client problems 
SN  - 0071362614
AV  - HD 69 S582c 2001 
PY  - 2001///
CY  - New York
PB  - McGraw-Hill
ER  -