TY  - BOOK
AU  - Connors, Roger
AU  - Smith, Tom \ Hickman, Craig R.
TI  - The Oz principle: getting results through individual and organizational accountability 
SN  - 1591840244
AV  - HD 70 C752o 2004 
PY  - 2004///
CY  - New York
PB  - Portfolio
ER  -