Gupta, Garima

Marketing of services : quality dimensions / Garima Gupta; foreword Sanjay K. Jain. - New Delhi, India : New Century Publications, 2011. - xvii, 206 p. ; 23 cm. - Business and Management .

Includes bibliographical references (p. [167]-200) and index.

9788177082562 (hbk.) 8177082566

2011414243


Service industries--Marketing.--India
Service industries--Quality control.--India
Industrias de servicios.
Mercadeo de servicios profesionales.
Industrias de servicios--India

HD 9987 / G977m 2011

658.800954