Marketing of services : quality dimensions /
Garima Gupta; foreword Sanjay K. Jain.
- New Delhi, India : New Century Publications, 2011.
- xvii, 206 p. ; 23 cm.
- Business and Management .
Includes bibliographical references (p. [167]-200) and index.
9788177082562 (hbk.) 8177082566
2011414243
Service industries--Marketing.--India Service industries--Quality control.--India Industrias de servicios. Mercadeo de servicios profesionales. Industrias de servicios--India