TY - BOOK AU - Winer,Russell S. AU - Dhar,Ravi TI - Marketing management SN - 9780136074892 (hbk.) AV - HF 5415.13 W767m 2011 U1 - 658.8 PY - 2011/// CY - Boston PB - Prentice Hall KW - Marketing KW - Management KW - Mercadeo KW - Administración de mercadeo KW - Investigaciones KW - 20150300 N1 - Includes bibliographical references (p. 462-479) and indexes; Marketing and the job of the marketing manager -- A strategic marketing framework -- Marketing research -- Analyzing consumer behavior -- Organizational buying behavior -- Market structure and competitor analysis -- Product decisions -- New product development -- Pricing -- Communications and advertising strategy -- Sales promotion -- Channels of distribution -- Direct channels of distribution : personal selling and direct marketing -- Customer relationship management -- Special topic : strategies for service markets ER -