TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 9780749456603
AV  - HF 5548.8 L729d 2010
U1  - 650.1/3 
PY  - 2010///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Interpersonal conflict
KW  - Problem employees
KW  - Psychology, Industrial
KW  - Personnel management
N1  - Packed with top tips on how to deal with the most difficult types; Includes bibliographical references (p. [149-150] ); Handle aggession; --- Manage conflict; --- Motivate poor performers
ER  -