TY - BOOK AU - Starr,Julie TI - Brilliant coaching: how to be a brilliant coach in your workplace SN - 9780273717355 (pbk.) AV - HF 5549.5 S796b 2008 U1 - 658.3 PY - 2008/// CY - Harlow, England, New York PB - Pearson/Prentice Hall KW - Employees KW - Coaching of KW - Employee motivation KW - Management KW - Los Empleados KW - Entrenamiento de KW - Motivación del empleado KW - Gestión N1 - Includes index; What is coaching? -- What does it mean to be a manager and coach? -- How does our ego limit our ability to coach? -- Building rapport or relationship -- Focused listening -- Effective questioning -- Constructive feedback -- Off-line : when the coachee has the topic or agenda -- Off-line : when the manager has the topic or agenda -- Off-line : when both the coachee and the manager -- Have things to discuss -- On-line : response coaching -- Taking your learning forward UR - http://catdir.loc.gov/catdir/toc/ecip0823/2008031251.html ER -