Office automation : a user-driven method /
Don Tapscott.
- New York : Plenum Press, [1985], c1982.
- xx, 244 p. : ill. ; 23 cm.
Includes bibliographical references and index.
Outlines five different perspectives on office systems, explains how to determine automation needs, and provides information on cost-benefit analysis, pilot systems, and the impact of new technology on the office.