King, Brett,  1968- <br/><br/>
Bank 3.0 :  why banking is no longer somewhere you go, but something you do / 
Brett King. 
 - Singapore :  John Wiley,  2013. 
 - 396 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [397-399]). 
<br/><br/>Part One: Changes in Customer Behavior Chapter 1: What the Internet and "VrackBerry" Chapter 2: Measuring the Customer Experience Part Two: Fixing the Broken Bits- Channel Improvement Chapter 3: Rebuilding the Branch One Customer at a Time Chapter 4: Please Hang Up and Try Again - Contact Centers and IVRs Chapter 5: Web - More Than 10 Years Old...and Still Broken Chapter 6: Mobile - The New Internet and Death of Cash? Chapter 7: ATM and Self-Service Banking - Convergence and Control Chapter 8: Navigating Rapid Change Dynamics Conclusion 
<br/><br/><label>ISBN: </label>1118589637 9781118589632 (hbk) 
<br/><br/><label>LCCN: </label>2012474372 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bancos--Servicio al cliente.<br/>Servicios bancarios.<br/>Banks and banking--Customer services.<br/>Bank management.<br/>Financial services industry.
<br/><br/><label>LC Class. No.: </label>HG 1615  / K52b 2012 
<br/><br/><label>Dewey Class. No.: </label>332.17