TY  - BOOK
AU  - Cohen, Steven
TI  - The new effective public manager: achieving success in a changing government 
SN  - 0787900877
AV  - JF 1351 C678n 1995 
PY  - 1995///
CY  - San Francisco
PB  - Jossey - Bass Publishers
N2  - Introduction : The crisis in public management, 1. -- The essentials : Managing expectations, people, and structures, 13. -- Defining effective public management, 15. -- How to find and keep good staff, 41. -- Developing effective working relationships, 79. -- Structuring systems, tasks, and responsabilities, 95. -- Key managerial tools, 123. -- Using total quality management to improve performance, 125. -- Gathering, organizing, and using information, 139. -- Mastering the budgetary process, 169.  -- Key leadership challenges facing public sector managers, 193. -- Shaping organizational goals and strategies, 195. -- Dealing with the media, legislative bodies, and interest groups, 221. -- Surviving and thriving in public service, 249
ER  -