Benchmarking for best practices in the public sector : Achieving performance breakthroughts in federal, state, and local agencies /
Patricia Keehley, Steven Medlin, Sue Macbride
- San Francisco : Jossey - Bass Publisher, 1996
- xx, 251 p.
Preparing for benchmarking, 17. -- Understanding best practices, 19. -- Benchmarking to identify best practices, 37. -- Assessing organizational readiness for benchmarking, 55. -- Selecting practices to benchmark, 80. -- Conducting benchmarking to adapt and implement best practices, 93. -- The benchmarking process step by step, 95. -- Building benchmarking teams and political support, 111. -- Finding a best practice partner, 124. -- Maximizing the relationship with your partner, 151. -- Analyzing the research and selecting best practices to adapt, 166. -- Adapting and implementing best practices, 182. -- Sustaining lasting performance improvements, 200. -- Benchmarking in the knowledge era : On - line resources and other research tools, 210. -- Directory of benchmarking and best practices organizations, 215. -- Step - by - step checklists for managing a benchmarking project, 226. -- Key benchmarking tools, 241