Four Seasons : the story of a business philosophy /
Isadore Sharp ; with Alan Phillips.
- New York, N.Y. : Portfolio, 2009.
- xvi, 302 p. : ill. ; 24 cm.
Includes index.
Introduction -- The immigrant's son -- Lil and Max -- Max Sharp & son -- Rosalie -- A new kind of project -- Starting at the top -- Murray, Eddie, and Issy -- London -- ITT Sheraton -- Community and culture -- Chris Sharp and Terry Fox -- A new business model -- Building our culture -- Selling our culture -- The golden rule -- A competitive edge -- A fresh approach -- Washington -- The Pierre -- Bumps in the road -- Partners -- Amenities -- The early leaders -- Family developments -- Worldwide excellence -- Hawaii -- Japan -- The Caribbean -- Europe -- More bumps in the road -- Regent -- Prince Alwaleed -- A few bad apples -- In a league of our own -- A great place to work -- Meeting expectations -- The front lines -- Marketing our brand -- Continuing growth -- Staying ahead -- Creative crisis management -- Our true competitive advantage -- The best of the best -- The new leaders -- Three partners, four seasons.
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel brand? And how has Four Seasons grown so dramatically, over nearly half a century, without losing its focus on exceptional quality and unparalleled service?