TY  - BOOK
AU  - Stone, Douglas
AU  - Patton, Bruce \ Heen, Sheila
TI  - Difficult conversations: how to discuss what matters most 
SN  - 014028852X
AV  - BF 637 S878d 1999 
PY  - 1999///
CY  - New York
PB  - Penguin Books
ER  -