Managing urban America / Robert E. England, Oklahoma State University, John P. Pelissero, Loyola University Chicago, David R. Morgan, University of Oklahoma, Emeritus.

Earlier editions list David R. Morgan first

Includes bibliographical references and index.

Tables, Figures, and BoxesPrefaceAbout the AuthorsPart One: The Environment of Urban ManagementChapter 1: Managing American Cities in the Twenty-first Century Introduction: American Cities Continue to Change and Evolve How and Why American Cities Have Changed How Cities Have Improved Their Management Capacity The New Public Management Model: An Academic Response to REGO Systems Analysis and Local Policymaking Better Management Is Not Enough The Plan of the Book Suggested for Further Reading NotesChapter 2: Cities and the System of Intergovernmental Relations Federalism Intergovernmental Relations Summary Suggested for Further Reading NotesChapter 3: Urban Political Structure The Reform Movement Forms of City Government Ballot Type Electoral Systems Home Rule and the Legal Status of the City Summary Suggested for Further Reading NotesPart Two: Managing Conflict and Delivering Goods and Services in the Modern CityChapter 4: Urban Policymaking The Nature of Urban Policy Chief Executives The City Council Bureaucrats and Policy Citizens′ Influences on City Government Summary Suggested for Further Reading NotesChapter 5: Urban Planning and Development The Nature of City Planning Planning in a Political Environment Planning Activities Urban Economic Development Organizing for and Managing Economic Development The Politics of Urban Development Summary Suggested for Further Reading NotesChapter 6: Decision Making and Analysis Approaches to Decision Making Decision-Making Tooks Program Analysis and Other Systematic Approaches to Decision Making Summary Suggested for Further Reading NotesChapter 7: Urban Service Delivery Goals for Service Delivery Measuring Efficiency and Effectiveness of Urban Services Equity of Services: A Political Goal? Responsiveness in Service Delivery Alternative Service Delivery Implementing and Evaluating Urban Programs Citizen Surveys Summary Suggested for Further Reading NotesPart Three: Internal Management ProcessesChapter 8: The Management Process: Theory and Practice Organizations as Open Systems Leadership Managing for Results (MFR): Managing by Objectives (MBO) and Lean Six Sigma (LSS) Potential Problems with Management Techniques New to a City Summary Suggested for Further Reading NotesChapter 9: Managing Human Resources Organizing the Personnel Function Human Resource Management Functions Issues in Human Resource Management Labor-Management Relations Summary Suggested for Further Reading NotesChapter 10: Finance and Budget Revenue Raising Expenditures Budgeting Summary Suggested for Further Reading NotesPart Four: The Urban FutureChapter 11: Managing the Urban Future Management and Leadership in an Age of Fiscal Crisis Suggested for Further Reading NotesPart Four: The Urban FutureChapter 11: Managing the Urban Future Management and Leadership in an Age of Fiscal Crisis Suggested for Further Reading NotesIndex

Guides students through the politics of urban management—doing less with more while managing conflict, delivering goods and services, responding to federal and state mandates, adapting to changing demographics, and coping with economic and budgetary challenges.