Managing conflict through communication / Dudley D. Cahn, Ruth Anna Abigail.

Ruth Anna Abigail appears as the first named author on the previous edition.

Includes bibliographical references and index.

Introduction to the study of conflict communication -- Communication options in conflict -- Managing conflict from a theoretical perspective -- Responding to conflict : A practical guide to managing your own conflicts -- Managing violent tendencies -- Managing the conflict climate -- Managing face -- Managing stress and anger -- Managing conflict through forgiveness -- Managing win-lose conflicts through negotiation -- Managing others' disputes through mediation -- Managing conflict in the workplace -- Managing social conflict.

Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.