The accidental library manager / Rachel Singer Gordon.

Incluye referencias bibliográficas e índice.

Becoming a Library Manager -- Library Skills and Managerial Challenges -- Sidebar: Rachel's Laws of Library Management -- Making That Transition -- What a Library Manager Does -- Women in Management -- Nonlibrarians as Library Managers -- Paraprofessional Managers -- Volunteer Managers -- Nonlibrarians (New to Libraries) -- Managing Yourself -- Charting a Management Path -- Sidebar: Some Suggested Sources for Reading on Management Issues -- Levels of Management -- Directors -- Sidebar: Interview with Meredith Goins -- Assistant Directors -- Department Heads -- Supervisors -- Co-Managers -- Sidebar: Interview with Valerie Viers -- One Person Library (OPL) Managers -- Sidebar: Interview with Judith Siess -- Project Managers -- Other Managers -- Differing Institutions -- Managing People: Personnel Issues -- Hiring -- Interviewing -- Coordinating and Scheduling -- Reviewing -- Promoting -- Reprimanding ... and Firing -- Professional Development -- Core Competencies -- Training -- Mentoring -- Managing People: Managing Different Groups -- Diversity Issues -- Managing Across Generations -- Managing Diversity -- Managing Different Groups -- Managing Professionals -- Managing Paraprofessionals -- Managing Students, Volunteers, Temps, Contractors and Interns -- Managing Mixed Groups -- Managing Customers -- Managing People: Communication and Leadership -- Communication -- Technology -- Meetings -- Conflict Resolution -- Building Relationships -- Leadership -- Delegation -- Motivation -- Goal Setting -- Coaching.