Quality planning and analysis : From product development through use / Frank M. Gryna

By:

Gryna, Frnak M

Material type: Text

TextLanguage: En Series: McGraw-Hill series in industrial engineering and management sciencePublication details: Boston : McGraw-Hill - Irwin, 2001 Edition: 4Description: xxii, 730 pISBN:

0070393680

Summary: Basic concepts, 1. -- Companywide assessment of quality, 18. -- Quality improvement and cost reduction, 49. -- Operational quality planning and sales income, 102. -- Quality control, 122. -- Process management, 143. -- Strategic quality management, 163. -- Organization for quality, 188. -- Developing a quality culture, 216. -- Basic concepts of statistics and probability, 241. -- Statistical tools for analyzing data, 272. -- Understanding customer needs, 314. -- Designing for quality, 332. -- Designing for quality - Statistical tools, 374. -- Supply chain management, 403. -- Operations - Manufacturing sector, 433. -- Operations - Service sector, 468. -- Statistical process control, 495. -- Inspection, test, and measurement, 541. -- Marketing, field performance, and customer service, 589. -- Administrative and support operations, 624. -- Quality information systems, 642. -- Quality assurance; quality audit, 659

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca Juan Bosch	Biblioteca Juan Bosch	Automatización y Procesos Técnicos	Automatización y Procesos Técnicos (1er. Piso)		1	Available		00020010035

Basic concepts, 1. -- Companywide assessment of quality, 18. -- Quality improvement and cost reduction, 49. -- Operational quality planning and sales income, 102. -- Quality control, 122. -- Process management, 143. -- Strategic quality management, 163. -- Organization for quality, 188. -- Developing a quality culture, 216. -- Basic concepts of statistics and probability, 241. -- Statistical tools for analyzing data, 272. -- Understanding customer needs, 314. -- Designing for quality, 332. -- Designing for quality - Statistical tools, 374. -- Supply chain management, 403. -- Operations - Manufacturing sector, 433. -- Operations - Service sector, 468. -- Statistical process control, 495. -- Inspection, test, and measurement, 541. -- Marketing, field performance, and customer service, 589. -- Administrative and support operations, 624. -- Quality information systems, 642. -- Quality assurance; quality audit, 659

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