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008			161102s2017 mau b 001 0 eng c
010			_a 2016044710
020			_a9781633692152 (pbk. : alk. paper)
020			_a1633692159 (pbk. : alk. paper)
040			_aMH/DLC _beng _cMH _erda _dDLC
041			_aeng
042			_apcc
050	1	4	_aHD 42 _bG172h 2017
082	0	0	_a658.4/053
100	1		_925613 _aGallo, Amy.
245	1	0	_aHBR guide to dealing with conflict / _cAmy Gallo.
246	3		_aHarvard Business Review guide to dealing with conflict
246	3	0	_aDealing with conflict
246	1	4	_aAssess the situation, Manage your emotions, Move on
264		1	_aBoston, Mass. : _bHarvard Business Review Press, _c[2017]
300			_axxviii, 193 pages ; _c23 cm.
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
490	1		_aHBR guides
504			_aIncludes bibliographical references and index.
505	0		_aConflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...
520			_aWhile some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away-- _cProvided by publisher
650		0	_aConflict management. _96444
650		4	_aSolución de conflictos _96481
650		0	_aWork environment.
650		4	_aAmbiente de trabajo _922207
710	2		_921437 _aHarvard Business Review Press
730	0		_924936 _aHarvard business review
830		0	_aHarvard business review guides. _925614
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _cBK