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008 161102s2017 mau b 001 0 eng c
010 _a 2016044710
020 _a9781633692152 (pbk. : alk. paper)
020 _a1633692159 (pbk. : alk. paper)
040 _aMH/DLC
_beng
_cMH
_erda
_dDLC
041 _aeng
042 _apcc
050 1 4 _aHD 42
_bG172h 2017
082 0 0 _a658.4/053
100 1 _925613
_aGallo, Amy.
245 1 0 _aHBR guide to dealing with conflict /
_cAmy Gallo.
246 3 _aHarvard Business Review guide to dealing with conflict
246 3 0 _aDealing with conflict
246 1 4 _aAssess the situation, Manage your emotions, Move on
264 1 _aBoston, Mass. :
_bHarvard Business Review Press,
_c[2017]
300 _axxviii, 193 pages ;
_c23 cm.
336 _atext
_2rdacontent
337 _aunmediated
_2rdamedia
338 _avolume
_2rdacarrier
490 1 _aHBR guides
504 _aIncludes bibliographical references and index.
505 0 _aConflict at work is inevitable, but it doesn't have to be destructive / Linda Hill -- Introduction: A practical plan for dealing with conflict -- Take it step-by-step -- Section 1. Preparing for conflict before it happens: 1. Types of conflict -- Identify the source -- 2. Your options for handling conflict -- Different situations call for different approaches -- 3. Recognize your natural tendency -- Most of us fall into one of two camps -- Section 2. Managing a conflict: 4. Assess the situation -- Understand the players and the larger context -- 5. Get ready for the conversation -- Don't rush in -- 6. Have a productive conversation -- Listen and be heard -- Section 3. Resolving a conflict: 7. Get to a resolution and make a plan -- Collaborate to find a creative solution -- 8. Repair the relationship -- Rebuild trust and move on -- 9. Navigate common situations -- What to do if...
520 _aWhile some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away--
_cProvided by publisher
650 0 _aConflict management.
_96444
650 4 _aSolución de conflictos
_96481
650 0 _aWork environment.
650 4 _aAmbiente de trabajo
_922207
710 2 _921437
_aHarvard Business Review Press
730 0 _924936
_aHarvard business review
830 0 _aHarvard business review guides.
_925614
906 _a7
_bcbc
_corignew
_d1
_eecip
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942 _2lcc
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