000 02235 a2200313 4500
003 BJBSDDR
005 20240109120836.0
007 ta
008 020823s2013 nyu 00| 0 eng d
020 _a9780071806091
020 _a0071806091
040 _bspa
_cBJBSDDR
041 _aeng
050 1 4 _aHM 742
_bC699t 2013
100 1 _aCollier, Mack
_931841
245 1 0 _aThink like a rock star :
_bhow to create social media and marketing strategies that turn customers into fans /
_cMack Collier; Foreword by Kathy Sierra.
260 _aNew York :
_bMcGraw-Hill Education,
_c2013.
300 _axv, 208 pages :
_billustrations ;
_c23 cm.
490 1 _aBusiness book summary
505 0 _aPart 1 : The four reasons rock stars have fans (and your company has customers). Rock stars are fans themselves Rock stars look for ways to shift control to their fans Rock stars find the bigger idea behind the music they create Rock stars embrace and empower their fans Part 2 : Understanding and connecting with your fans. Who your fans are and how you can connect with them How to handle negative comments and convert angry customers into passionate fans Part 3 : Building a fan-centric company. How to organize your employees so they can better connect with your customers How to organize and mobilize your customer and brand advocates How to empower your fans and employees How to help your brand ambassadors connect with your customers What comes next
520 _aMark Collier provides step-by-step instructions that show marketing professionals how to connect with customers both online and offline to create a truly fan-centric brand. Using case studies of how rock stars like Lady Gaga, Taylor Swift, Katy Perry, and Blink-182 cultivate fans, it teaches readers how to apply those lessons to create brand advocates who will grow profits, improve business frameworks, and contribute more than ever to the success of the brand
650 4 _aRedes sociales
_91351
650 4 _aMarketing en Internet
_xAspectos sociales
_916326
650 4 _aMercadeo por internet
_91672
700 1 _aSierra, Kathy,
_d1957-
_933657
_eforeword
830 0 _aBusiness book summary
_928437
942 _2lcc
_cBK
946 _idpf
999 _c120004
_d120004