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008			210718s2023 nyu rb 001 0 eng
010			_a 2021027822
020			_a9781260474213 _q(hardback)
020			_a9781260474183 _q(pbk.)
020			_z9781260474190 _q(ebook)
040			_aLBSOR/DLC _beng _erda _cDLC _dDLC
041			_aeng
042			_apcc
050	0	0	_aBF637.C45 _bC78 2022
082	0	0	_a153.6 _223
100	1		_aGrenny, Joseph _931062
245	1	0	_aCrucial conversations : _btools for talking when stakes are high / _cJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory.
250			_aThird edition.
264		1	_aNew York : _bMcGraw Hill, _c[2023]
300			_axii, 279 pages ; _c24 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505			_a Contenido: What’s a Crucial Conversation? And Who Cares? Mastering Crucial Conversations: The Power of Dialogue Start with Heart: How to Stay Focused on What You Really Want Choose Your Topic: How to Make Sure You’re Having the Right Conversation Master My Stories: How to Stay in Dialogue When You’re Angry, Scared, or Hurt Learn to Look: How to Notice When Safety Is at Risk Make It Safe: How to Make It Safe to Talk About Almost Anything State My Path: How to Speak Persuasively, Not Abrasively Explore Others’ Paths: How to Listen When Others Blow Up or Clam Up Reclaim Your Pen: How to Be Resilient When You’re the Target of Tough Feedback Move to Action: How to Turn Crucial Conversations into Action and Results Yeah, But: Advice for Tough Cases Putting It All Together: Tools for Preparing and Learning
520			_a"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: Respond when someone initiates a crucial conversation with you Identify and address the lag time between identifying a problem and discussing it Communicate more effectively across digital mediums When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again"-- _cProvided by publisher.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
700	1		_aPatterson, Kerry, _d1946- _931060
700	1		_aMcMillan, Ron, _d1958- _931064
700	1		_aSwitzler, Al _931065
700	1		_aGregory, Emily, _d1975- _942678
776	0	8	_iOnline version: _aGrenny, Joseph. _tCrucial conversations. _b3rd edition _dNew York : McGraw Hill, [2022] _z9781260474190 _w(DLC) 2021027823
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2lcc _n0 _cBK
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