Getting started in six sigma /
Thomsett, Michael C.
Getting started in six sigma / Six sigma Subtitle on cover: Comprehensive coverage, a practical working guide Michael C. Thomsett. - Hoboken, N.J. : Wiley, c2005. - vi, 213 p. : ill. ; 24 cm. - The Getting started in series . - Getting started in. .
Includes bibliographical references (p. 209-210) and index.
The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules.
0471668117 (pbk.)
2004013486
Total quality management.
Six sigma (Quality control standard)
Calidad total en administración.
Control de calidad.
HD 62.15 / T481g 2005
658.4/013
Getting started in six sigma / Six sigma Subtitle on cover: Comprehensive coverage, a practical working guide Michael C. Thomsett. - Hoboken, N.J. : Wiley, c2005. - vi, 213 p. : ill. ; 24 cm. - The Getting started in series . - Getting started in. .
Includes bibliographical references (p. 209-210) and index.
The meaning of six sigma -- The customer's point of view -- Outside-in thinking -- The nature of quality -- Product and service defects -- Improving process systems -- Striving for consistency -- Expectations and rules.
0471668117 (pbk.)
2004013486
Total quality management.
Six sigma (Quality control standard)
Calidad total en administración.
Control de calidad.
HD 62.15 / T481g 2005
658.4/013