Dealing with difficult people / Harvard Business Review Press

Contributor(s):

Harvard Business Review Press

Material type: Text

TextLanguage: English Series: HBR emotional intelligence seriesPublisher: Boston, Massachusetts : Harvard Business Review Press, 2018Description: viii, 141 pages ; 18 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781633696082 (pbk. ; alk. paper)
1633696081 (pbk. ; alk. paper)

Other title:

Emotional intelligence : dealing with difficult people [Cover title]

Subject(s):

DDC classification:

658.3/045

LOC classification:

HD 42 D279 2018

Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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Holdings
Item type	Current library	Home library	Collection	Shelving location	Call number	Copy number	Status	Date due	Barcode
Libro	Biblioteca Juan Bosch	Biblioteca Juan Bosch	Ciencias Sociales	Ciencias Sociales (3er. Piso)	HD 42 D279 2018 (Browse shelf(Opens below))	1	Available		00000163801

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Previous	HD 42 C643r 2005 Resolving conflicts at work : eight strategies for everyone on the job /	HD 42 C692m 2014 Making conflict work : reaching your business goals when you don't see eye-to-eye /	HD 42 C713m 2005 Managing conflict and workplace relationships /	HD 42 D279 2018 Dealing with difficult people /	HD 42 G172h 2017 HBR guide to dealing with conflict /	HD42 .S929 2001 Taking charge/managing conflict /	HD 45 A238w 2012 The wide lens : a new strategy for innovation /	Next

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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