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Dealing with difficult people / Harvard Business Review Press

Contributor(s): Material type: TextTextLanguage: English Series: HBR emotional intelligence seriesPublisher: Boston, Massachusetts : Harvard Business Review Press, 2018Description: viii, 141 pages ; 18 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781633696082 (pbk. ; alk. paper)
  • 1633696081 (pbk. ; alk. paper)
Other title:
  • Emotional intelligence : dealing with difficult people [Cover title]
Subject(s): DDC classification:
  • 658.3/045
LOC classification:
  • HD 42 D279 2018
Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher
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Holdings
Item type Current library Home library Collection Shelving location Call number Copy number Status Date due Barcode
Libro Libro Biblioteca Juan Bosch Biblioteca Juan Bosch Ciencias Sociales Ciencias Sociales (3er. Piso) HD 42 D279 2018 (Browse shelf(Opens below)) 1 Available 00000163801

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher

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